Terms and Conditions

Terms and Conditions

Use of Images and Product Designs

Counting on Hope is an endeavor to help raise funds for our son’s treatments and therapies. We’ve worked hard to develop images and products our customers will be proud to wear. Please be considerate by not copying the designs or graphics.

Cancellation Policy

If you need to cancel your order prior to it being shipped we will do our best to accommodate you. If you need the order cancelled after it has shipped we will not be able to do so; at that point only an exchange will be possible.

Refund Policy

Counting on Hope only offers exchanges. Refunds are not offered. Please check the size dimension listed for each product to ensure you are getting the correct fit.

Links to this website

You are welcome to create a link to http://www.countingonhope.com from your website or social media accounts.

Returns

Feel free to return unworn merchandise within 15 days of delivery to exchange it for a different size. Buyer pays return shipping, and we will pay to ship the new merchandise back to you. We do not do refunds.

Shipping

We charge a $5 flat shipping rate that increases as additional items are added to your cart. The increase allows us to pay for the cost of shipping as well as any handling fees associated.

Shipping Time

I ship within 1 or 2Β business days.

Contact Us

The quickest way to reach us is by way of email. To send an email simply complete the form on our contact page. Counting on Hope is based out of McKinney, Texas.

Counting on Hope
PO Box 1942
McKinney, TX 75070

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